FAQs
Product Pre-Sales Information (Specifications & Features)
The Field of View listed in the product description seems to be inaccurate or if accurate, it is VERY small. The Field of View your company listed is only 10 degrees, though the industry standard is normally 40 degrees to 50 degrees. Would you be kind enough to double check and confirm back to us the Field of View for this item?
The FOV (Field of View) angle depends on the lens focal length. For professional cameras, a lens focal length of 2.5mm typically results in a FOV of 45°. However, the lens focal length in night vision devices is designed to be 25mm, giving a FOV of about 13°. This design is intended to facilitate viewing distant objects, but thanks to our engineers' efforts, it also works well for nearby objects. Although the field of view angle is not as wide, the image remains very clear.
Your company did not list the battery type. All that is listed in 3.7 Volt, 2000 mah battery. I am assuming the battery type is 18600, but would you be kind enough to check and confirm this to us?
The battery type is 18650.
The battery operation time for a 2000 mah battery is not listed. Would you be good enough to provide this information?
The operation time of a 2000mAh battery is 6-8 hours.
Will the unit run without damage on a battery with a larger mah rating? Example, mah of 9900?
the larger the battery capacity, the larger the battery size, which may not necessarily fit into the device.
We see a range based focus on the front lens. Is there a second focus for the screen itself? There often is, but we did not see it listed.
only front lens focusing is available, as front screen focusing has a patent application pending. Using it recklessly could lead to infringement. However, we have employed some special techniques for front lens focusing, making it comparable to professional cameras. We call it micro-focusing.
Is there a setting which turns off the panel backlighting? Panel backlighting can give away the user's position to others using night vision devices, so there is often a means provided to turn panel lighting off.
Backlighting can be set to be turned off.
Is there a settings for dimming the TFDT display? If so, what values are available?
The screen brightness is adjustable in 8 levels.
What are the other available settings and values for this item?
In addition to adjustable screen brightness, white balance and exposure values can also be adjusted, providing users with a professional experience.
What is the warranty for this item? Are there any limitations for the warranty?
Customers can choose a one-year warranty. If there is a machine malfunction, repairs are free. However, if the damage is caused by human error or packaging issues, a service fee and the cost of materials will be charged. Alternatively, customers can opt for a 1% buyout of spare parts without the option for repairs.
Does your company have a location that accepts returned products in the United States?
Customers need to send the product back to our factory in China. However, due to shipping costs and customs clearance issues, most of our customers prefer the 1% buyout of spare parts for after-sales service.
Can we use our own brand?
MOQ 500 units for custom branding (logo/startup screen).
What's the lens cover for?
Prevents overexposure in daylight (keep on), remove for nighttime use.
Does it record audio?
Depends on model. Some require PC playback (e.g. 8000/8160), newer models support direct audio playback.
Storage capacity?
Ranges 32GB-512GB. 32GB meets basic needs.
Battery life?
5000mAh: ~12h (IR off), ~8h (IR on). Supports power banks (non-removable).
Waterproof/Drop-proof?
IP54 splash-proof. Drop-tested for shipping. Single-unit drop resistance varies.
Proper nighttime use?
Max IR (level 7) + manual focus in total darkness. Adjust to 3-5 with ambient light.
TF card formatting?
Format in-device before first use for optimal compatibility.
Night vision vs binoculars?
Night vision: zoom/day&night/recording. Binoculars: fixed magnification/daytime only.
Sales Policies
Distribution requirements?
MOQ 3,000 units. Annual targets: 30K (online)/20K (offline). Full distribution: 50K/year. Semi-annual reviews. Certifications (CE/ROHS/FCC/battery) included.
Amazon MAP policy?
Yes. Minimum advertised pricing enforced except for exclusive distributors.
Dropshipping available?
Not recommended due to inventory volatility. Most clients self-stock.
7-day return policy?
No. We’re a B2B manufacturer focused on bulk/custom orders.
Custom order lead time?
Prototype: 7-10 days. Bulk production: ~45 days after prototype approval
Return rate & after-sales?
<1% return rate. Strict QC ensures top 100 Amazon rankings.
After-sales service?
Option 1: 1-year warranty (free repairs). Option 2: Buy 100 units get 1 spare unit (no warranty).
How to handle defects?
Solution 1: Batch returns for warranty repairs. Solution 2: Spare units (recommended for international clients).
MOQ/lead time/samples/payment?
Stock units: No MOQ (ships next day). Samples at bulk price. Payment: Wire (+tax)/WeChat/Alipay.
Amazon certifications?
Full certifications provided (CE/FCC/ROHS). Includes Red Dot/IF/FDA awards.
OEM branding?
Repeated question - same answer as above.
Amazon compliance?
CE/FCC/ROHS certified.
In-house design/patents?
Fully patented (EU/US/China).
Factory location?
Dongguan (stock units) / Guanlan (custom orders, cleanroom facility).
Customization support?
OEM/ODM available (logo/startup screen/packaging). MOQ applies.
Market & Competition
Why focus on night vision despite low margins?
Blue ocean market with growing demand. Early-stage adoption with high future potential. Current competition remains low.
New product advantages?
Exclusive tactical light 2) Backlit buttons (toggleable) 3) Built-in speaker mic (industry first).
Do you sell on Amazon?
No. We’re a wholesale/manufacturer serving B2B and branded sellers.